Data and Privacy

  1. Tembo Help Center
  2. Data and Privacy

Your privacy and data security are important to us. This section provides comprehensive information about how Tembo collects, uses, and protects your personal information. We're committed to transparency about our data practices and giving you control over your information.

Tembo is designed with privacy in mind. We collect only the data necessary to provide you with a personalized learning experience and improve our services. Your learning progress, preferences, and account information are stored securely and are never shared with third parties for marketing purposes.

Privacy and Data Management

  • How can I delete my account and data?

    Complete guide to permanently deleting your Tembo account and all associated data. Learn about the 14-day grace period, what data gets deleted, how to restore your account during the grace period, and important information about subscriptions and purchases.

Your Privacy Rights

You have full control over your personal data on Tembo:

  • Access your data: You can view your account information and learning progress directly in the app.
  • Delete your account: You can request account deletion at any time through our support system.
  • Data portability: Your learning progress and account data can be exported upon request.
  • Opt-out options: You can control notification preferences and data collection settings in the app.

What Data We Collect

Tembo collects the following types of data to provide and improve our services:

  • Account information: Email address, username, and account preferences
  • Learning data: Your progress, completed stories, vocabulary learned, and learning statistics
  • Usage data: How you interact with the app, features used, and time spent learning
  • Device information: Device type, operating system, and app version (for technical support and bug fixes)

How We Protect Your Data

We implement industry-standard security measures to protect your personal information:

  • Encrypted data transmission using SSL/TLS
  • Secure server infrastructure with regular security audits
  • Limited access to personal data by authorized personnel only
  • Regular backups to prevent data loss

Third-Party Services

Tembo uses trusted third-party services for essential functions like app analytics, crash reporting, and payment processing. These services are bound by strict privacy agreements and only receive the minimum data necessary to perform their functions. We never sell your personal data to third parties.

For complete details about our data practices, please review our Privacy Policy. If you have questions about your privacy or data, contact our support team.