Payments and Subscriptions

Tembo offers flexible subscription options to enhance your language learning experience. This section provides all the information you need to manage your subscription, understand billing, and resolve any payment-related questions.

All Tembo subscriptions are managed through third-party app stores (Apple App Store, Google Play Store, etc.), which means you have full control over your subscription and can cancel at any time. Your subscription gives you access to premium features including unlimited story access, advanced learning tools, and an ad-free experience.

Subscription Management

• How can I cancel my Tembo subscription?

  Learn how to cancel your Tembo Plus or Premium subscription on iOS and Android devices. Includes step-by-step instructions for both Apple App Store and Google Play Store, plus important information about billing periods and subscription access.

Understanding Your Subscription

• Billing: Subscriptions are billed automatically through your app store account (Apple App Store or Google Play Store) on a recurring basis.
• Cancellation: You can cancel your subscription at any time. You'll continue to have access to premium features until the end of your current billing period.
• Refunds: Refund requests must be made through the app store where you purchased your subscription. Apple and Google have their own refund policies and processes.
• Free tier: Tembo offers a free tier with access to many features. You can continue using Tembo for free after canceling your subscription.

Common Questions

Will I lose my progress if I cancel? No, your learning progress and account data remain intact even after canceling your subscription. You'll simply lose access to premium features.

Can I switch between Plus and Premium? Yes, you can upgrade or downgrade your subscription at any time through your app store's subscription management settings.

What's the difference between Plus and Premium? Both tiers offer premium features, but Premium includes additional advanced learning tools and exclusive content. Check the app for current feature comparisons.

Need help with a payment issue or have questions about your subscription? Contact our support team and we'll assist you.